Temp Agencies in San Antonio seeking Customer Services Representatives. Check out our Job Listings! https://hawkinspersonnel.com/find-a-job/
Call Center Representatives
Responsibilities:
- Respond to customer phone inquiries in a prompt, courteous and concise manner
- Provide callers with unbiased information to assist customers with application and eligibility requirements for CHIP, Medicaid and Social Security Benefits
- Access, read, & interpret customer application and contents
- Accurately perform all data entry functions to reflect customer activities/transactions
- Answer customer questions & assists in problem resolution
- Assist customers in the enrollment process of CHIP, Medicaid, Social Security or other benefits
- Document all customer encounters in clear & concise logs
Requirements:
- Ability to sit at your desk for at least 90% of your work day
- Must be flexible to work MON-FRI between the hours of 8am- 6:30pm
- Must consent to a background check
- Required to type a minimum of 30 WPM or more
- Cannot request time off during first 90 days
- Available for overtime during peak season
Experience:
- 6 months call center experience
- Strong customer service
- Computer skills
- Quick learner
Knowledge and Skills:
- Must work well in team settings and have the ability to problem solve, negotiate, and multitask.
- Organizational skills and verbal and written communication skills are a must.
- High School Diploma/GED
- Excellent interpersonal skills and integrity
- Professional phone etiquette
- Positive attitude
- Ability to solve problems
